Emma Little Millinery Terms & Conditions

 

 

DEFINITIONS
In these terms and conditions,
* “We/us/our/ours” means the seller, Emma Little Millinery
* “You/your/yours” means the buyer/purchaser
* “Goods” means the goods which we shall supply to you in accordance with the Contract

ORDERING & METHODS OF PAYMENT

Ready to wear range – To order, simply select the design you want.  We will confirm receipt of, and therefore acceptance of, your order by email, thus making a contract between us.

Bespoke headpieces – please contact us via the online enquiry system then we can arrange a call to discuss your requirements. Once the order is confirmed, the process can take up to 4-6 weeks to complete. A 50% non- refundable deposit is taken on acceptance of the quote, thus making a contract between us.

Credit and debit cards are accepted as payment, all card payments are handled by either PayPal or Stripe and must be made at the time of placing the order.

SECURITY & PRIVACY

Your order payment is processed remotely by either PayPal or Stripe. We do not store any of your financial information in our system.
Please see our Privacy Policy

CURRENCY & PRICES

All prices shown are in GBP (£ sterling) and include all taxes applicable within the U.K. Whilst every effort is made to ensure prices are correct, occasional errors or other technical problems may result in inaccurate prices being shown. In such cases we are not required to honour incorrect prices. Prices are subject to alteration without notice; however, once we have accepted and confirmed an order, the price for that item(s) will not change.

DUTIES & TAXES

You (the customer) are responsible for any duties, customs charges, VAT and/or taxes levied at the point of entry into the destination country.
*BREXIT and EU SHIPPING: We are happy to ship to countries within the EU, however you (the customer) will be responsible for any processing fees, duties, and VAT due on delivery if you live in an EU country. 

SHIPPING

Shipping information and charges are given at time of ordering. These charges are subject to alteration without notice; however, once we have accepted and confirmed an order, the shipping charge for that order will not change. We always supply the name of the shipper and tracking information, so that you the customer can track your order online. Shipping companies do not always leave a card when they attempt a delivery, so it is important that you the customer check the tracking for your parcel online so that you can make alternative arrangements with the shipping company if needed.
If a customer is not available when delivery is attempted and does not make alternative arrangements with the shipping company, and does not collect their parcel from the Delivery Office/Sorting office within the allotted time, and the parcel is returned to us, then the customer will be charged for the return shipping to us, and then for the second shipping cost back to the customer.

DAMAGE IN TRANSIT

While we do our best to pack the Goods securely, we cannot accept any liability for any damage or deterioration in the Goods which occurs, for any reason, while the Goods are in transit to you. All UK orders will be sent by Royal Mail Next Day Guaranteed Delivery which includes proof of postage and receipt of delivery.  All good sent out with the UK will be sent by a tracked courier service.

CANCELLATION

We reserve the right not to accept or to cancel once accepted any order, without penalty. The customer may cancel an order without penalty only before we have accepted it (acceptance of the order makes a contract between us).

RETURNS

All our hats, headpieces, and accessories are of the highest quality and each one is individually custom handmade to order or to your requirements.  Refunds will not be given unless an item is faulty, damaged or the wrong item has been sent.

ALL SALE ITEMS are sold as seen and cannot be returned.

Should you wish to exchange an item you must inform us within 48 hours of receipt, and return the goods within 7 days of receipt, you are responsible for the shipping costs and safe return of the original goods to us in their original new unworn/unused condition. We recommend getting a tracking number when items are sent back as we cannot be responsible for any item lost in transit.
There will be no shipping charges on the exchange item. We will email you to notify when the exchange item has been sent and give you the name of the shipper and the tracking number. If the exchange item is a lower price to the original item, the difference will be refunded to you. If the exchange item is a higher price, the difference will be charged to you before the exchange has been despatched. Exchanged goods can only be dispatched after the original returned goods have been received and checked.  Your statutory rights are not affected.

COLOURS & DESCRIPTIONS
Every care has been taken to ensure that all colour representations are portrayed as accurately as possible and that all product descriptions are correct. If you require additional photographs of an item – please ask – if we have additional images on file – we will gladly oblige. If we have that particular item in stock, we shall take additional images and email these to you.

Due to differences in monitor and browser settings every computer screen will display colour differently; we cannot guarantee that the colour of the item will be an exact match as seen on your screen.

*Please also note that all hats are carefully made individually to order by hand, therefore minor differences in each piece are the be expected, this is part of the beauty and appeal of handmade items.

INTELLECTUAL PROPERTY
We take our copyright and intellectual property rights very seriously.
By using this website, you acknowledge and agree that all content (including but not limited to all images, text, graphics and actual products) are protected by copyright, and design rights as applicable, which are owned by Emma Little Millinery.
You agree that you will not (nor assist or facilitate any third party to) commercially exploit or create derivative works from the products and other content on this site.

RETENTION OF TITLE
Under all normal circumstances, goods will be paid for prior to despatch. Neither the ownership of, nor the title in any goods sold by us, will pass from us until such time as we have received cleared payment in full for such goods and any additional charges relating to such goods. Until such time, we reserve the right to recover possession of the relevant goods.

GENERAL
These terms and conditions are subject to alteration by us without notice.